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faq

Design

100%.

Customised designs are the only style of steel doors we make. We are a small business and focus on tailored solutions for individual needs rather than pre-fabricated with sub-standard finishes.

You are introducing yourself because you adore the look of our steel doors and windows. You captured our interest with your thoughtful conversation starter in the form of architectural plans. This could be the start of a great relationship because our steel doors and windows are the perfect pairing of sexy and smart.

Specified and detailed architectural plans are recommended because they are already set out with information for our tailor-made products:

  1. top and side views
  2. layout and configurations
  3. door and window schedules specifying types of:
    • glass
    • paints
    • hardware, locks, handles, and
    • when required: BASIX and building code requirements
door schedule
Door schedule example

 

Don’t despair! If your job is too small to warrant using an architect or designer, it is attainable for you to have a bit of fun doing your homework to gather most of this same information. Additionally, send a reference image you found on the net – a picture paints a thousand words. We can then work with you under our Consultation Service to create the plans and a proposal. 

There are limited hardware products available in the Australian marketplace in which we are confident to endorse. We are always researching and prototyping our suppliers products to create the best version of bi-fold steel door configurations.  Send us an enquiry to discover more. 

Yes, we can.

If you are budget-conscious, we recommend using steel joinery for the featured areas of your home and consider other options for the utilitarian areas.  

delivery and installation

Our first step in our proposal process is to use your provided draft measurements. If there is variance of 100mm this will not greatly alter the proposal’s pricing. 

Once you have confirmed the job and paid the deposit:

  1. if we are installing the job: we have already allowed in our pricing for travel time to measure up accurately onsite.
  2. if we are not installing the job: we rely on accurate final measurements from your builder or carpenter. If your site is in the Byron Shire, we may be able to measure up onsite under our Consultation Services depending on the scale of the job and our workload.

Due to the incredibly high demand of this product, it is highly recommended you contact us as soon as you start developing your architectural plans.

We do not mass produce nor pre-fabricate our joinery. We manufacture everything from scratch so lead times may take 2+ months from point of accepting the quote, however this may be negotiated upon and subject to product selections, scale, our workload and your own deadline.

Best practice is confirming your job by paying a deposit during the first stage of construction which will lock in your project.

If you do not require installation, we can offer an Australia-wide third-party freight company to transport goods or you can organise your own collection from our Northern Rivers workshop.

Delivery is included our installation estimates.

Our workshop is near Byron Bay, Northern NSW.

Our staff can travel to install within a two-hour drive from our workshop. All delivery and installation by our staff may incur fees that relate to:

  • vehicle expenses
  • staff/contractor time charged on an hourly rate, and/or
  • accommodation and meal expenses (subject to installation duration and distance from our workshop)

We do not recommend DIY or handyman installation.

You can arrange your own experienced and qualified builder or carpenter to install on your behalf. A minimum of two people is required for installation. 

Inclusions

  • Bolts, screws and all accessories will come with your frames
  • Ancillary supporting frames and packaging may be included where deemed appropriate
  • Glazing is optional. Clients may have access to their own local glass shop. Please specify this upon quoting

Exclusions

  • Installation tools
  • Installation instructions are not included but we can give your experienced tradesman advice, if required

Costs

Steel doors are to most tastes and often not to most budgets. There are three main reasons when drawing comparisons on this luxury product and why they fetch a premium price, especially when comparing steel to aluminium.

There are a number of factors to consider with pricing custom steel joinery from any manufacturer.

  • Australian made
  • Australian steel
  • Glazing systems 
  • Integrated hardware
  • Size
  • Design complexity
  • Finishes types including powder coating, electroplating, hardware systems, handles, glass
  • Manufacturing time
  • Economy of scale
  • Steel is an expensive commodity. Glass is too.
 

We specifically offer 

  • The highest standard of craftsmanship. We present a solutions-based and holistic approach to design and fabrication. This is evident in the detail of our work and supported by our reputation.
  • Custom projects that are uniquely tailored to individual needs. We do not manufacture off-the-shelf products.
 
We do not make standard products, therefore, we do not offer standard prices. If you like to receive a price for your bespoke project, please complete the enquiry form.

We find that pricing against others is often a case of not comparing apples with apples. Please consider if other quotes detail:

  • Custom manufacturing vs mass production
  • Steel vs aluminium glazing beads
  • Australian made
  • Australian steel
  • Reputation and quality control
  • Freight
  • Glazing and hardware inclusions
  • Technical levels of frames

We offer competitive pricing for steel doors and windows and will soon be offering three different framing options within our steel joinery range to suit every clients’ needs.

If you are not sure 100% sure about the details in your quotes, please email them to us for comparison.

We often stagger our payments which is aligned to the progress of production and installation.

One example is as follows however upon us producing a Proposal we will define your payment terms.

  1. 10% deposit upon approval of Proposal.
  2. 50% of manufacturing and materials costs
  3. 40% of manufacturing and materials costs
  4. 100% of delivery costs, if applicable.
  5. Installation costs (weekly), if applicable.

The above mentioned payments may be subject to further payment increments, (i.e., weekly progress, variations, etc.) if we deem the job large.

Information is key. The more information we have, the more definitive we are in our pricing for our customised products.

We will provide a proposal  with a firm price once all information is at hand.

We will provide an estimate if we have most of the information yet still lacks minor details. Estimates may present as a price range as we are making a budgetary allowance for variations which still need to be confirmed at a later point.

If you still do not have enough information for us to do estimate, we will postpone pricing until enough information is gathered.

Customised steel doors and windows are to most tastes but not necessarily to all budgets.

We are here to have an open conversation about finding solutions for each client’s requirements. Fitting into budget ranges is a critical part of the equation. We offer a range of product options and if we do not know how much has been allowed (or not allowed) in budgets, we will not know how to find the right solution.

Design and samples

All of our listed designs are thoroughly described in our online shop. We do not have a physical showroom or shop to view products because we make everything to order and generally don’t carry floor stock. However, appointment can be made with advanced notice to view samples of materials, finishes and a limited range of products.

Customisation and solving a good challenge are two of our many talents.

New bespoke designs require many hours to develop concepts into accurate plans and proposals. Product development is accessible under our Consultation Services.

Our pieces currently listed on our website can have some aspects customised (e.g. dimensions, colours and finishes, timber species). Please get in touch with us to learn what options are available.

All furniture is currently exclusively sold through our website and available for delivery to many locations. 

Minimum values in a single order must be met to qualify and are subject to approval.

Timbers, metals, stones and their finishes have unique characteristics which may vary from the online images. Natural variations may include differences in timber movement, grain, colour tones and texture caused by environmental factors such as relative humidity, oxidisation, the natural ageing process, etc.

We can provide swatches of particular finishes like paint and wood samples.

Wood and stone details can vary over an entire single piece of material. Samples will account for a small portion of the overall product piece and will likely be off-cuts from a different part of the material. Refer to the question above for more context: “Why does my product look different to the image?”

We recommend workshop inspection before fabrication if you still need more accurate comparisons.

Our furniture pieces are made-to-order; therefore, sample products are generally not available for rent without significant prior notice. Please inquire about what items you would be interested in hiring, and we’ll see how we can help.

All of our furniture is entirely original and designed in-house by our Company Directors.

We make and quality control all our furniture in our workshop, located in Northern Rivers, Australia.

We are proud to employ locals, pay fair wages and contribute to local economies.

Each item has a detailed description of the materials.

We focus on sourcing quality local and Australian-made materials; if those products aren’t available, we source the best alternatives globally.

We always focus on quality elements and expert craftsmanship to ensure product longevity.

Please read our Warranties page.

Orders and Payment

Limited Edition or unique items like antiques, once sold out, will not be restocked.

Selected Limited Edition favourites may evolve into a new variation for future pieces.

Most items are made to order because we do not hold floor stock, especially for tailor-made items. Each listing has an indicative lead time, which can relate to ordering materials, manufacturing time, and/or our customer waitlist.

We encourage all customers to order early to avoid disappointment as we operate on a first-come-first-serve basis. Our Supply Chain Update shares more information on this.

Please send us an inquiry if you would like a more specific lead time.

We can ship across Australia and some destinations around the world.

Smaller shop items may have pre-calculated shipping costs. It is a requirement to send to a physical address rather than a post office box.

Heavy or large and multiple items will require separate quoting from a third-party freight company. Prices depend on location, dimensions/weight and ease of access to the delivery site.

International Freight

International freight may attract additional import taxes and duties upon reaching its destination country. Unless specified in a written quote, such fees and charges are the recipient’s responsibility and vary from country to country. Please check with your local customs office to receive an estimate of possible charges applicable to your order before purchasing. If the receiver refuses to pay taxes and duties within the given time frame, the item(s) may either be treated as abandoned or returned to the sender. The order may be refunded, excluding the original and return shipping fees if the order is returned.

Furniture and other online shop goods are payable via credit or debit card. This is an autonomous process through the shopping cart function.

Tailor-made items will have a proposal sent, and upon acceptance, an invoice will be issued for bank transfer.

Sales are only limited to sample or seconds items.

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FAQ

Once the criteria for the Essentials package have been exhausted, any more time will be charged hourly.

We have formulated this package based on seven years of tested research. We have analysed our clients’ journey from research and development through to quote acceptance for one bespoke designed quality kitchen for the average family home.

We discovered that 90% of clients who have already researched their design and lifestyle needs for their cabinetry would run with their first strong idea because it is the most considered concept.

The purpose of the package is a concise way for our seasoned professionals to take a pragmatic approach to refine your considerations.

If you find this package does not suit your needs, then we recommend selecting the Comprehensive option, where you can allow time to explore more options.

  • Return travel to and from our Mullumbimby workshop
  • Materials selection
  • Room measurements
  • Design layout and spacial planning
  • Research
  • Negotiating the best prices with our suppliers
  • Proposal preparation
  • Other necessary documentation and administration activities

 

Laurent also plays the classical acoustic guitar ;)

Legacy of the Antipodes holds the intellectual property rights to our unique style of flood-resilient cabinets that have been engineered, designed and tested to meet our renowned high standards.

While we can accept input from other design professionals, we expect to spend time researching and verifying the design to ensure it meets our standards.

Suppose you have already engaged with a reputable, experienced professional interior designer or architect. In that case, it is normal for us to receive a set of finalised floor and elevation plans that include measurements and a specified list of materials (product schedule). Each designer’s methodology and scope of works can be different.

If plans are missing details, we may be able to make a provisional price range which will have to be refined further during subsequent consultation time. During peak times, we request you return to your original designer for a complete design; otherwise, your will experience a delay in our process.

PRO TIP: The more detail your designer specifies, the less likely you will find unrealised costs across the entire construction project, not just cabinetry.

Yes, we love working on large projects like commercial shop fitting.

It is essential to ensure that all commercial projects are highly durable as they command higher usage than domestic ones. In addition, food premises need to ensure fit-outs are food-safe compliant.

Both front and back-of-house projects involve more research and are on a larger scale than domestic projects; therefore, we recommend working on the Comprehensive service.

We offer in-house Interior Design services with our Director, Lisa. She can assist with a full-service interior design to round out the room or an entire home.

Laurent will only coordinate the benchtop supply and installation and any in-house metalwork. Lisa sources and manages all other trades under our Interior Design portfolio of services.

Receiving payment confirms your booking.

Essential service payment is due at the time of booking.

Comprehensive service payment is due for the minimum commitment prior to the meeting commencement date.

Any work beyond the scope of the selected service will be charged hourly.

Invoices will be issued weekly, or before if a proposal is ready to be sent.

Designs and proposals are not released until all outstanding invoices are paid in full.

Changes need to be notified in writing via email.

A minimum of two business days’ notice is required for rescheduling meetings. Clients will be sent additional administration fees (10% of the first service payment’s value) will be charged per occurrence.

If the rescheduling notice occurs within two business days before the meeting, 100% of the first service payment’s value will be forfeited.

Cancellations are not permitted once payment has been received.

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